Privacy Policy

Last updated: May 3, 2021

We handle your information with care

Rocketshyft (“Rocketshyft”, “us”, “we”, or “our”) is committed to protecting your privacy. This Privacy Policy describes the types of information we collect from you when you access our website (“Site”) and application (“Platform”) and/or use our Services. It also explains how we collect, process, transfer, store and disclose the information collected, as well as your ability to control certain uses of the collected information. If not otherwise defined in here, capitalized terms have the meaning given to them in the Terms of Service, available at https://rocketshyft.com/termsofservice (“Terms”). “You” means any user of the Services which could refer to a company, administrator, an employee or any individual authorized to use our Services.

When we process information in the context of providing Services to the Company, including with regard to each Company’s Employee, the applicable Company serves as a controller with respect to Personal Data (as defined below) of its Employee.

Personal Data” means any information that refers, is related to, or is associated with an identified or identifiable individual or as otherwise may be defined by appliable law. This Privacy Policy details which Personal Data is collected by us in connection with provision of the Platform and Services.

1. Personal Data We Collect, Use and Legal Basis

We collect different types of data for different purposes as specified below. It is your voluntary decision whether to provide us with certain Personal Data, but if you refuse to provide such Personal Data, we may not be able to register you to Rocketshyft or provide you with the Services or part thereof.

  • Contact Information

If you are a visitor to the Site, we collect the following types of Personal Data from you:

What Personal Data We Collect: When you request information from us through the Site, fill out (online) forms, or contact us for any other reason, we will collect any data you provide, such as your name and/or email address, and the content of your inquiry.

How we use this data: To respond to your request or inquiry, to provide you with updates on information related to Rocketshyft, such as newsletters or service releases and for retargeting purposes.

Legal Basis: We process this Personal Data based on the performance of a contract when we respond to your inquiry and provide you with newsletters.

Processing your Personal Data for retargeting purposes is based on our legitimate interests.

  • Employee Data

If you are an Administrator or an Employee who is using our Services, we collect and process your Personal Data as a processor, all on behalf of and at the direction of the relevant Company.

What Personal Data We Collect: We collect Personal Data when you register your account and use our Services. These are your full name, email address, position, branch, salary, skills, shift schedule and time availability.

How we use this data: (1) to provide you and the relevant Company with the Services, to respond to your inquiries and requests and to contact you when necessary and (2) to prevent fraud, protect the security of our Platform and address any problems with the Platform and/or Services.

Legal Basis: We process this Personal data on behalf of and for the purpose of providing the Services to the relevant Company, which is considered performance of a contract with the Company.

2. Sharing the Personal Data We Collect

We share your information, including Personal Data, as follows:

  • Service Providers and Subcontractors

We also disclose information, including Personal Data we collect from and/or about you, to our trusted service providers and subcontractors, who have agreed to confidentiality restrictions and who use such information solely on our behalf in order to: (1) help us provide you with the Services; and (2) aid in their understanding of how users are using our Platform and/or Services.

Such service providers and subcontractors provide us with IT and system administration services, data backup, security, and storage services, data analysis, business administration and payment processing.

  • Law Enforcement Related Disclosures

We may share your Personal Data with third parties: (1) if we believe in good faith that disclosures is appropriate to protect our or a third party’s rights, property or safety (including the enforcement of the Terms and this Privacy Policy); (2) when required by law, regulation subpoena, court order or other law enforcement related issues, agencies and/or authorities; (3) as is necessary to comply with any legal and/or regulatory obligation.

  • International Transfer

We may use subcontractors and service providers who are located outside EEA and send them information we receive (including Personal Data). We conduct such international transfers for the purposes described above.

Whenever we transfer your Personal Data to third parties based outside the European Economic Area (“EEA”), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: (1) We will only transfer your Personal Data to Countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission. (2) Where we use certain service providers, we may use specific contracts approved by the European Commission which give Personal Data the same protection it has in the EEA.

Please contact us at hello@rocketshyft.com if you would like further information on the specific mechanism used by us when transferring your Personal Data out of the EEA.

3. Security

We have implemented and maintain appropriate technical and organization security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to Personal Data appropriate to the nature of such data. The measures we take include:

Safeguards – the physical, electronic, and procedural safeguards we employ to protect your Personal Data include secure services, firewalls, antivirus, and SSL encryption of data.

Privacy and Security Policies – we maintain and regularly review and update our privacy and information related security policies.

Encryption – We encrypt data in transit using https and logically isolate employee data.

Database Backup – Our databases are backed up on a periodic basis for certain data and verified regularly. Backups are encrypted and stored within the production environment to preserve their confidentiality and integrity, are tested regularly to ensure availability, and are accessible only by authorized person.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

As the security of information depends in part on the security of the computer or mobile device you use to communicate with us and the security you use to protect user IDs and passwords, please take appropriate measures to protect this information.    

4. Your Rights: How to Access and Limit Our Use of Certain Personal Data

Subject to certain exceptions, you have certain rights in relation to the Personal Data that we or other controllers hold about you, as detailed below. We will make every reasonable effort to honor your wish to exercise your rights as quickly as possible and, in any event, within the timescales provided by applicable data protection laws.

We reserve the right to ask for reasonable evidence to verify your identity before we provide you with any information and/or comply with any of your requests. If you are an Administrator or an Employee, for any requests to exercise such rights with respect to information we hold about you, please contact the applicable Company directly.

  • Right of Access

You have a right to know what Personal Data we collect about you and, in some cases, to have Personal Data communicated to you. Subject to applicable law, we may charge you with a fee. Please note that we may not be able to provide you with all the information you request, and, in such case, we will endeavor to explain to you why.

  • Right to Data Portability

If the processing is based on your or performance of a contract with you and processing is being carried out by automated means, you may be entitled to (request that we) provide you or another party with a copy of the Personal Data you provided to us in a structured, commonly used, and machine readable format.

  • Right to Correct Personal Data

Subject to the limitations in applicable law, you may request that we update, complete, correct or delete inaccurate, incomplete or outdated Personal Data.

  • Deletion of Personal Data (“Right to Be Forgotten”)

You have a right to request that we delete your Personal Data if: (1) it is no longer needed for the purpose for which it was collected, (2) our processing was based on your consent and you have withdrawn you consent, (3) you have successfully exercised your Right to Object (see below), (4) processing was unlawful, or (4) we are required to erase it for compliance with a legal obligation.

We cannot restore information once it has been deleted. Please note that to ensure that we do not collect any further Personal Data, you should terminate your account with us, and clear our cookies from any device where you have used our Site and/or Platform. We may retain certain Personal Data (including following your request to delete) for audit and record-keeping purposes, or as otherwise permitted and/or required under applicable law.

  • Right to Restrict Processing

You can ask us to limit the processing of your Personal Data if: (1) you have contested its accuracy and wish us to limit processing until this is verified; (2) the processing is unlawful, but you do not wish us to erase the Personal Data; (3) it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise, or defend of a legal claim; (4) you have exercised your Right to Object (below) and we are in the process of verifying our legitimate grounds for processing. We may continue to use your Personal Data after a restriction request under certain circumstances.

  • Right to Object

You can object to any processing of your Personal Data which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests. If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.

  • Withdrawal of Consent

You may withdraw your consent in connection with any processing of your Personal Data based on a previously granted consent. This will not affect the lawfulness of any processing prior to such withdrawal.

  • Right to Lodge a Complaint with the Local Supervisory Authority

You may have the right to submit a complaint to the relevant supervisory data protection authority if you have any concerns about how we are processing your Personal Data, though we ask that as a courtesy, please attempt to resolve any issues with us first.

5. Data Retention

Subject to the applicable law, we retain Personal Data as necessary for the purposes set forth above. We may delete information from our systems without notice to you once we deem it is no longer necessary for these purposes. Retention by any of our processors may vary in accordance with the processor’s retention policy.

In some circumstances, we may store your Personal Data for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, audit, accounting requirements so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonable believe there is a prospect of litigation relating to your Personal Data or dealings. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk if harm from unauthorized use or disclosure or your Personal Data, the purposes for which we process your Personal Data, and whether those purposes can be achieved through other means, as well as applicable legal requirements.

With respect to data of Administrators and Employees for which we serve as a processor, we will retain that data for as long as directed by the applicable Company. For example, a Company may choose to archive data of Administrators or Employees who have been terminated, in which case such archived data will be retained until deleted by the Company.

Please contact us at hello@rocketshyft.com if you would like details regarding the retention periods for different types of your Personal Data.

6. Cookies

Cookies are text files placed on your computers to collect standard internet log information and visitor behavior information. This information is used to track visitor used of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

We only use only necessary cookies in order to allow the Site and/or Platform to work correctly. They enable you to access and move around the Site and/or Platform to use our Services. Examples include remembering previous actions (e.g. entered text) when navigating back to a page in the same session. You cannot disable these cookies.

7. Third Party Applications and Services

All use of the third party applications or services is at your own risk and subject to such third party’s terms and privacy policies.

8. Communications

We reserve the right to send you service-related communication, including service announcements and administrative messages, without offering you the opportunity to opt out of receiving them. Should you not wish to receive such communications, you may cancel your account.

9. Children

We do not knowingly collect Personal Data from children under the age of sixteen (16). In the event that you become aware that an individual under the age of sixteen (16) has enrolled without parental permission, please advise us immediately.

10. Changes to the Privacy Policy

We may update the Privacy Policy from time to time to keep it up to date with legal requirements and the way we operate our business, and we will place any updates on this webpage. Please come back to this page every now and then to make sure you are familiar with the latest version. If we make fundamental changes to this Privacy Policy, we will seek to inform you by notice on our Site, Platform or by email.    

Comments and Questions

If you have any comments or questions about this Privacy Policy or if you wish to exercise any of our legal rights as set out herein, please contact us at hello@rocketshyft.com.

Rocketshyft is a company established under Dutch Laws and registered with the Dutch Chamber of Commerce (Kamer van Koophandel, KvK) with number 82328536, located at Pampuszigt 5, 1111TG Diemen, The Netherlands.

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